Closing the mental health literacy gap: How benefits teams can improve navigation and access to care

Investment in mental health coverage is a nearly universal standard among U.S. employers, yet many workers still struggle to understand and navigate their behavioral health benefits.

That gap between availability and understanding has significant consequences. When employees are unclear about what services are covered, where to start seeking help, and how much it will cost, they are more likely to delay or forego the care they need, affecting their emotional well-being and productivity at work.